A. General Terms and Conditions (GTC) for

B. Cancellation policy

C. Cancellation example


A. General Terms and Conditions (AHC)

1 Scope of application, subject of contract, definitions

a) The following General Terms and Conditions apply only to the web shop under the URL (hereinafter "Website"). The operator of the website and the reseller of the products offered here is SUBTLE Berlin GmbH, Kollwitzstraße 54, 10405, Berlin, Germany (hereinafter referred to as the "Provider").

b) The following General Terms and Conditions, in the version applicable at the time of order, will only apply to the business relationship between the Provider and the customer (hereinafter referred to as the "Buyer").

c) Buyers can be consumers and entrepreneurs. Within the meaning of Article 13 of the German Civil Code, consumers are natural persons who carry out the relevant legal transaction mainly for a purpose that can be attributed to neither commercial nor independent professional activities. In other cases, customers are entrepreneurs pursuant to Article 14 of the German Civil Code.

d) The offer is not intended for resellers.


2 Signing the contract and ordering process

a) The presentation of the products on the website constitutes an invitation to order and not a legally binding offer. All offers with products are valid "until stocks last" unless otherwise stated. Other errors are exceptions.

b) The customer may select products from the provider's assortment and may collect them in the so-called ordering system shopping cart via the "Add to shopping cart" shopping cart button. By clicking the "Buy" button, the customer makes a binding application to purchase the products in the shopping cart. Before sending the order, the customer can change and view the data at any time.

c) The supplier then emails the customer an automatic acknowledgment of receipt, in which the customer's order is listed again and the customer can print it using the "Print" function (order confirmation). Automatic acknowledgment of receipt only certifies that the customer's order has been received by the supplier and does not mean that the application has been accepted. A possible transmission of account data by e-mail for advance payment also does not constitute a declaration of acceptance by the Provider.

d) The purchase contract is completed when the customer pays the purchase price upfront. Affordable purchase, if agreed, the purchase contract is signed when the supplier sends the goods to the buyer and notifies him of this (confirmation of shipment).


3. Reservation of property rights

The delivered goods remain the property of the supplier until full payment is received.


4. Prices, shipping costs, delivery restrictions

a) All prices stated on the website include the applicable statutory value added tax.

b) If shipping costs are to be borne by the customer, they will be notified to the customer before the order is placed.

c) Before the order process begins, we will inform you about the delivery area and delivery restrictions on a separate page.


5. Payment methods

a) Payment will be made with the payment methods specified on the website.

b) If the payment is made by credit card, the credit card account will be debited immediately after the order is completed. Otherwise, the purchase price must be paid 14 days after receipt of the invoice. If the deadline for payment is set by the calendar, the customer will have already defaulted by missing the deadline. If advance payment is agreed, the payment will be made immediately after the signing of the contract.


6. Warranty, guarantee for material defects

a) The statutory warranty law will apply.

b) The supplier has a guarantee for the delivered goods only if it is clearly stated in the product description of the relevant goods.


7. Responsibility

Legal liability law will apply.


8. Online dispute resolution notification

The EU Commission provides a platform (OS platform) for online dispute resolution, which can be found at


9. Data Protection

a) The Provider processes the Customer's personal data as intended and in accordance with the statutory provisions of the Basic Data Protection Regulation and the Federal Data Protection Act below.

b) For more information, please see the data protection statement.


10. Final Provisions (Applicable Law, Agreement Language, Agreement Text)

a) Unless it conflicts with any mandatory provision in the contracts between the Provider and the Customers, the laws of the Federal Republic of Germany shall apply, with the exception of the UN Convention on Contracts for the International Sale of Goods.

b) The language of the contract is German unless it conflicts with any mandatory regulations.

c) The provider saves the contract text and sends the order data to the customer by e-mail. The Customer may also view and download the General Terms and Conditions at any time from the sales portal on the supplier's website.


B. Cancellation policy


Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, last received the goods.

To exercise your right of revocation, you must inform us (SUBTLE Berlin GmbH, Kollwitzstraße 54, 10405, Berlin, Germany, email: (phone: 0173 649 49 94) of your decision to withdraw from this contract by a clear statement (for example, a letter sent by post, telephone or e-mail).  You can use the attached model withdrawal form for this purpose, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification that the right of withdrawal has been exercised before the end of the withdrawal period.


Consequences of cancellation

In the event of your withdrawal from this agreement, we must promptly refund all payments we receive from you and at the latest within 14 days from the day we receive notification of your withdrawal from this agreement.  For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged for this refund. We may refuse a refund until we receive the goods back or until you provide proof that you have returned the goods, whichever comes first.

You must return or deliver the goods to us without undue delay, and in any event no later than 14 days from the day you notify us of the cancellation of this contract. If you send the goods before the 14-day period has expired, the deadline will be deemed to have been met.

You shall bear the direct costs of returning the goods.

You will have to pay for any loss in value of the goods only if this loss of value is due to the carriage of the goods, which is not necessary for checking the quality and functioning of the condition of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

- for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

- for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

End of cancellation policy


C. Sample cancellation text

(If you wish to cancel the contract, please complete and return this form).


To be sent to

Souq Dükkan
SUBTLE Berlin GmbH

Kollwitzstrasse 54, 10405, Berlin, Germany

For the purchase of the following goods (*) / the provision of the following service (*) I am/we are canceling the contract concluded by me/us (*)



Ordered on (*) / Received on (*)



Name of consumer(s)



Address of consumer(s)





Signature of the consumer/consumers (only in case of paper communication)





(*) Strike out if irrelevant.